Thank you for your continued support and for the confidence that you have placed in us. I would like to assure you that we do not take this confidence for granted.
At MyLittleMoppet, we work as one team with a common purpose – to provide best-in-class service to our little customers. Our philosophy has always centred on our belief that all the products should be shipped with good quality packaging and in time for your little ones nutritional needs.
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
– If you cancel your order before your product has shipped, we will refund after deducting a transaction charge of 2.5%.
If the cancellation is after your product has shipped:
– If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.
WHAT IS THIS STORE’S RETURN POLICY?
Returns are considered for quality complaints of the contents or in the event of product damage only. Shipping costs for product returns must be borne by the customer, and may be refunded by Little Moppet Foods when change in quality / damage of product is confirmed and order refund is facilitated.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within two business days.
NON-RETURNABLE ITEMS:
- Items purchased on SALE or Items purchased using points or discount coupons cannot be returned or refunded
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery
- We accept product complaints only within 7 days from the delivered date of the order. The product must be transferred to an airtight container immediately after receiving the parcel. Otherwise, we won’t be able to accept any product complaints against the products.
EXCEPTIONS:
We take great care in packaging our products but if the item arrives damaged we will either replace it or refund it as long as you let us know within 24 hours of receiving your package (as determined by tracking).
If you feel that your packaging is damaged, please do not accept the parcel and send it back to us and leave us a message at 8220313666 or mail us at [email protected] will request a photo of the damaged item as well.
SHIPPING POLICY DUE TO COVID – 19 RESTRICTIONS:
Shipping is done to all serviceable locations during the lockdown. For Restricted locality, the delivery agents will be unable to deliver the package and hence the customers are requested to collect the package from the nearest courier office.
